PURCHASING AND PAYMENT TERMS:

PRODUCTS AND SERVICES

If you have requested that CL:AIRE invoice you for purchases of products or services, payment must be received within 28 days. If you have requested an invoice, it is your responsibility to forward the invoice to your paymasters for full payment within 28 days of date of invoice. When you pay by BACS transfer, cheque or card during this period you will receive an email once the payment has been verified, confirming that payment has been made in full. Please note that products and services will not be distributed or available to download until full payment has been received and your order confirmed.

EVENTS (this includes training courses, webinars & workshops)

Event and training course registrations will be secured upon receipt of payment. Delegates booking less than 30 days in advance of the event/training course date must pay by debit/credit card at time of booking. Cancellations received in writing 7 days before the event will be completely refunded or a delegate can ask to move to another date if available. Only one change of date is permitted. We regret that cancellations received after this date cannot be refunded, however delegates may be substituted up to three days before the event date.

CL:AIRE withholds the right to change the venue and/or speakers at any stage, and to cancel or postpone any event due to lack of delegate numbers or speaker cancellations up to 7 days before the event date. If the event has been cancelled, delegates will have their delegate registration fee refunded. If the event has been postponed, joining instructions will be sent to the delegates confirming the new date and location. If delegates are unable to attend the re-scheduled date, their registration fee will be refunded upon receiving a written request.

MEMBERSHIP

CL:AIRE Membership is an annual regularised subscription available to purchase online. Upon receipt of the subscription form (and subject to receipt of an official purchase order number at time of booking), CL:AIRE can issue an invoice which can be paid by BACS transfer, cheque or debit/credit card. Annual Membership commences once full payment has been received by CL:AIRE. Maximum payment terms are 28 days from invoice date. Subscription fees are revised annually and will be notified to members in writing. The subscription rates are calculated by the number of individuals and organisations whose work and interests touch upon contaminated land, environmental sustainability, regeneration, remediation, waste and other related activities.

Membership Cancellation terms: New members have 7 days from the invoice date to cancel their subscription and receive a full refund if payment has been made (on the basis that no documents have been downloaded from the Members area of the CL:AIRE website). Any requests for cancellation after this period will not entitle the member to a refund for the unused membership. All cancellations must be made in writing by the account holder or bill payer only; we cannot accept cancellations from third parties for security reasons. Please send your cancellation notice to: enquiries@claire.co.uk, or in writing to CL:AIRE at our registered address.

RESOURCES (this includes CD ROM/hardcopy reports, and podcasts)

Right to cancel: Should you be dissatisfied with your goods you may wish to return them. Read more about our Returns Policy at www.claire.co.uk. Furthermore, under the United Kingdom and Europe’s Distance Selling Regulations, you have a statutory right to cancel the contract for the purchase of your products within 7 working days of receiving them. However, the right to cancel does not apply to CDs, DVDs or audio products where the seal has been broken. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. To cancel your order before it is dispatched please contact CL:AIRE on telephone +44 (0)​1844 296112 or email enquiries@claire.co.uk.

Returns and refunds: If you wish to cancel your order once you have received it, package the relevant item securely and return it to CL:AIRE at our registered address. For your protection, we recommend that you use a recorded-delivery service. Until the products are returned to us, you must not use them and must take care of them to ensure they are returned in a reasonable condition.

Please note that you will be responsible for the costs of returning products to us unless we deliver the item to you in error or the product(s) is faulty. You will be liable for any charges incurred in returning the goods to CL:AIRE or if you fail to return goods within 21 days of cancellation you will be liable for any charges incurred in relation to attempts to collect the goods. If you cancel your order in accordance with the above provisions, we will refund the relevant part of the purchase price for that item and the item's normal postage charge as soon as we receive notice.

WEBSITE CONTENT, MEDIA AND DOWNLOADS:

YOU ARE PERMITTED TO USE THE CL:AIRE WEBSITE AND WEBSITE CONTENT ONLY ON THESE TERMS AND CONDITIONS. ACCESSING THIS SITE IS SUBJECT TO AND CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

GENERAL DISCLAIMER

CL:AIRE is not responsible and accepts no responsibility for the content of the publications on the CL:AIRE website and is not responsible for any use that might be made of data appearing in the CL:AIRE website. The CL:AIRE website and their respective suppliers who provide this site with information hereby disclaim all warranties terms or conditions with regard to the information found on or accessed through this site including all warranties terms or conditions of merchantability, fitness for a particular purpose, quality, title, accuracy, completeness, and non-infringement, whether express, implied or statutory. In no event shall the CL:AIRE website or their respective suppliers be liable for any damages whatsoever, whether direct, special, indirect or consequential resulting from your access to or use of this site or your access to or use of the information contained on or accessed through this site, including without limitation, loss of data, profits or expected savings, whether in an action of contract, negligence or other tortious action.

INFORMATION ON THIS SITE

CL:AIRE has used reasonable endeavours to ensure that information contained on this site is correct, however, it is possible the information may be incomplete, contain errors or be out of date. Changes are periodically added to the information on the CL:AIRE web site.

LOGO USAGE
You must obtain written permission from CL:AIRE to use the name or logo of CL:AIRE or any CL:AIRE initiative, for any use, including but not limited to: (i) merchandising purposes; (ii) on or in relation to a software product that includes or is built on top of any CL:AIRE initiative, including open source projects; or (iii) in an attention-getting or branding manner. Without the express prior written consent of CL:AIRE, no CL:AIRE or CL:AIRE initiative logo may be used in a manner that implies an affiliation with, approval by, endorsement of or sponsorship by CL:AIRE.

NO WARRANTIES

CL:AIRE makes no representations about the suitability of the information contained in the documents and related graphics published on the CL:AIRE web site for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Readers / visitors to the site (hereinafter referred to as users) should verify any information obtained from this site before acting upon it. Any decision or action taken by users on the basis of information provided on or via the CL:AIRE web site is at the user's sole discretion and risk. In particular, the information contained on this site should not be construed as technical advice for dealing with the management of any particular land contamination/contaminated land site or area or waste or risk management activity or situation. Users are advised to use the information contained herein purely as a guide and to take appropriate professional advice where necessary.

All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to information and material on this site or sites accessed through this site are excluded to the extent permitted by law. CL:AIRE accept no liability for direct, indirect or consequential loss or damage of any kind (including without limitation loss of profits) arising from any use of the information and material contained on this site or any site that may be accessed through the CL:AIRE web site, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the CL:AIRE web site.

VIRUSES

CL:AIRE makes no representation that this web site does not contain computer viruses or other harmful components. Users accept that accessing the internet and the CL:AIRE website may put users' computers at risk of viruses, and users therefore access the internet and the CL:AIRE web site at their own risk. CL:AIRE accept no responsibility for transmitting or otherwise passing viruses to users' computers whether by negligence or howsoever caused. Users shall not transmit or download viruses or other harmful components to the CL:AIRE website.

LINKS

This site contains links which will let users leave the CL:AIRE web site and proceed to third party sites. These sites are beyond the control of CL:AIRE, who accept no responsibility for the content of these third party sites. CL:AIRE are not responsible for webcasting or any other form of transmission received from any linked site. CL:AIRE are providing these links to users only as a convenience, and the inclusion of any link does not imply endorsement by CL:AIRE. Users acknowledge that the CL:AIRE will not be party to any contract with a third party site that users enter into and CL:AIRE shall not be liable to users in respect of any loss or damage suffered by users when using those web sites. Users are responsible for viewing and abiding by the terms of use that use of the linked sites may be subject to. For your information, linked sites may also collect your personal information on different terms to those set out in the Privacy Policy set out below.

INDEMNITIES

In the event of any claim being made against CL:AIRE or against  any members of the CL:AIRE project team as a result of breach of these terms and conditions by a user, the user undertakes to fully indemnify CL:AIRE or any members of the CL:AIRE project team or  supplier projects against all actions, claims, proceedings, damages and costs arising from or incurred by reason of a user's breach of these terms and conditions.

These terms and conditions were last updated on October 2020

CL:AIRE is registered in England and Wales under company No. 3740059

COMPLAINTS AND ENQUIRIES: For any complaints or enquiries please contact CL:AIRE using the details at the bottom of the website.